Shipping policy

Shipping Policy

Effective Date: July 25, 2026

At Exquiva, we are committed to delivering your skincare products safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
During peak periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States: 10–15 business days
Canada: 10–20 business days
International: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Promotional free shipping offers, when available, will be clearly indicated on our website.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. If an incorrect address is provided, please contact us immediately. Once an order has entered fulfillment, we may be unable to make changes.

Delayed Deliveries

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and photographs (if applicable), and we will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities. These charges are the responsibility of the customer.

If you have any questions about your order or our shipping policy, please contact our customer support team.

Email: support@exquiva.com

Thank you for choosing Exquiva. We appreciate your trust and look forward to helping you achieve healthier, more radiant skin.